FAQ

Why hasn't my order been shipped yet?

Delays can happen from time to time, the reasons may be due to us receiving a wrong or delayed material shipment, low on staff due to holiday, a sudden increase in orders, if you made any changes to your order or if your order has a large amount of items. if you want to know what the issue is with your specific case, please provide us with your order number and we'll get back to you.

If you are in a rush to receive your order please let us know and we can discuss express options for you. Express options comes at an extra cost can vary depending on country and your budget. If you want express shipping please provide us with your full address including region and contact info and your time limit.

How do I track my order?

You can track your order by:

Clicking the "Track order" button when opening the chat

or checking your shipping confirmation email. You can get updates on your order by downloading the 17Track app, it is a trustworthy tracking app with 700+ carriers.

Why hasn't my parcel moved?

If your parcel is stuck in transit it might be that you need to confirm some info first, please check the email you used when you made the order for any courier emails. Another reason might be shipping delays within the shipping company, sorting center or customs. Delays vary depending on seasons, countries and companies. If you suspect there might be a delay you can contact the shipping company for more information. Or ask us to help you! If you need our help checking shipping issues please provide us with your order number.

Why is there no information on my tracking?

Tracking may take a few days to update, please be patient and if there are any issues just let us know and we will look into it!

How do I change the delivery address if I entered it wrong or have a new one?

Please contact us as soon as possible with the address change. You can change your address as long as your package hasn't been sent out yet, so don't wait around! Contact us either here in chat or email us at halucyon.contact@gmail.com

Can you help me find the right size?

Three easy ways to choose the right size!✨

- Use our "Tip!" measuring info!📏
Under "Size chart" on every product page, is a "Tip!" that gives you tips on how to choose the right size depending on what product it is!👖

- Use a model guide!🧍‍♀️
Under "Size chart" on any product page, at the bottom, is a model guide showing you the height and weight of the model used and what size they are wearing.

- Try using our sizing recommender! 👍
You can find it under "Size chart" on any product page.

In general, we recommend writing down your waist, shoulders, bust and hip measurements to refer to when choosing sizing, especially if you're buying something slim fit or tight.

How do I collaborate as an influencer?

Please write to us on Instagram from your account so that we can verify you, and we'll take it from there.

Can I change the size I ordered?

It depends on how far in the process your order is. Please provide us with your order number to continue.

Can I cancel my order?

You can cancel your order as long as your package has not yet been shipped.

How do I get express shipping?

Provide us with your full address including region, and your time limit.⏱
We will get back to you with express shipping options with you based on your needs.
Keep in mind that express shipping comes at an additional cost and vary by country and speed.
Please note that some remote islands may not be eligible for express shipping.🏝

How do I make a return?

Please read our return policy to know if you're eligible for a return first. https://halucyon.com/policies/refund-policy After reading our return policy please provide us with your order number to proceed.

Where do you ship?

Here you can find a list of the countries you ship to: https://halucyon.com/pages/where-do-we-ship

Where do I find the size chart?

You can find an interactive size chart below the price on every product page. If it is not there, the product might have an older version of our size chart, you can find it among the product images. If you still cannot find it, it might be that it has not loaded on the page yet or there might be some other issue. If this is the case please let us know here in chat or email us at halucyon.contact@gmail.com

I don't think the measurements on the product is correct

Please write the product title or number or link the product and we'll take a look. Sometimes measurements might be wrong because we make the size charts by hand.

What material is this?

Please link the product or write the title or product number and we will take a look.

I cant find a size chart on a product

There is no size recommender on a product

You can find the size recommender on our interactive size chart, you can find it below the price on every product page. If it is not there, the product might have an older version of our size chart, you can find the size chart it among the product images. These older size charts do not have a size recommender yet and need to be updated. If you really need a size recommender on a product that does not have one please let us know.

How long are shipping times?

Shipping times vary depending on the country, typically shipping time is between 2-3 weeks. But could take longer for small remote islands. If you are in a rush to get your order, let us know and we can discuss express options, naturally this comes at an extra cost. ✈️ Please keep in mind that any delays are beyond our control! 🚚💨

Please note that any rude language to our staff is strictly prohibited and might result in you getting banned from our store.

I still haven't gotten my refund:

Please double check if we approved your refund in your messages with us. If you have questions about if your order is eligible for a refund read our refund policy. https://halucyon.com/policies/refund-policy

Refunds can sometimes take a few business days to process, please be patient and if you still don't see anything after 7 business days please contact your bank.